THE HELLFIRE FRAGS GUARANTEE

 When you buy live coral online from us at HellfireFrags.com you are buying with the utmost confidence. Every live coral purchased from Hellfire Frags has been inspected to guarantee the health of your live coral before being packaged. We aim to provide excellent customer service. If any of your online corals that you have ordered are dead or clearly dying, please let us know.

We have a comprehensive live arrival guarantee
That means, if there are any clear issues with any of your live coral "dead or damaged", please send pictures within 2 hours of delivery time stamp from UPS/Fedex

If your new live coral addition does not arrive alive we will issue you a store credit.
Shipping fees are never credited or refunded and we do not cover the cost of shipping for replacements.

Guidelines for our Live Arrival Guarantee
YOU MUST SEND PICTURES OF ANY ITEMS IN QUESTION WITHIN 2 HOURS OF DELIVERY IF YOU DO NOT THERE IS NO GUARANTEE
1) We must receive a clear picture showing a fully dead or damaged coral within 2 hours of delivery 
2) NEVER send H.F. back, or throw away any items or else the guarantee is null and void.
3) NEVER remove a coral or frag from the base, plug, stone, disc, etc or guarantees are null and void
4)  NEVER refuse a wet or damaged box or a package that has been delayed in transit. All guarantees will be null and void.
5) Guarantee only applies to orders that have been shipped. Local pick up orders are not covered under any guarantees.
6) Order cancellations anytime before shipping will incur a %20 restocking/reselling fee OR a full store credit will be given to the customer and must be used within 365 days from being issued.
7) We do not offer any live guarantees for Invertebrates or Live Tropical Fish
8) We hold the right to refuse any live arrival guarantee
Tanks with predatory inverts and non-reef safe fish like angels, triggers, puffers, butterflies and fish that perch on or have the possibility of nipping of live coral, will void all guarantees.

We assume all customers have moderate reef keeping knowledge when we ship to them. We can not be held accountable for poor water quality and we may ask for full spectrum water test results from a professional reef keeping store near you to process guarantees.
When in Doubt - Please Ask Us! That is why we are here.